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How to login to Policy & Quote Manager

This is your personal area of directline.com, where you can:

  • Retrieve and accept saved quotes
  • Get new quotes for all our products
  • View a list of existing policies
  • Amend your car policy
  • Register a car insurance claim

Login instructions

Have you used Policy & Quote Manager before?
If YES,
  • Login using your email address and we will ask for 4 characters of your password.
  • If you have forgotten your password, you can reset it.
  • If you have forgotten your email address, you will need to contact your service provider.
  • If NO,you are a returning ‘My Direct Line’ user
  • (This will apply if you purchased a policy before 3rd June 2007 and registered with us online).
  • Login to your previous ‘My Direct Line’ account using your first name, surname, date of birth, postcode and password.
  • You will be asked to set up a new Policy & Quote Manager account by entering an email address, a security question answer and a new password (this can be the same as your old password).
  • A new account will be automatically created for you with all your existing policy and quote details transferred from your previous account.
  • If you have used neither Policy & Quote Manager, nor My Direct Line before, you can register with us the first time you obtain and save a quote for one of our insurance products.
  • If you encounter any problems logging into the Policy & Quote Manager, please call us on 0845 246 8701.

    Calls may be recorded. Max call charge from a BT landline is 3p per minute. Calls from other networks may vary.

     

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